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customer experience

Create a Customer Experience
that makes an impact

Great customer experience is holistic and integrated. It takes into account the entire customer journey and every touchpoint leading the customer to the desired outcome by utilising data and technology as a binding element.

We combine our expertise in insight, design, marketing, communications, sales, customer growth and martech to build continuous and holistic customer experiences.

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74%

...of business buyers say they’ll pay more for a better B2B experience.

Delivering a great Customer Experience is too important to not put time into. Can your company afford to miss out on the plenty of opportunities a great UX can give you? 

74% of business buyers say they’ll pay more for a better B2B experience.

(Source: Forbes) 

Create meaningful interactions with a great customer experience

A great customer experience is essential for business growth and helps your company increase loyalty for you and help you retain customers.

At the heart of a great customer experience is the sharp insight we have into the target audience. This insight is then turned into personalised communication or interaction – something that creates positive value in the right context at the right time throughout the whole customer journey.

We help you gain the ability to personalise your customer experience through onboarding your tech & data stack, collecting relevant data, analysing it and turning it into actionable knowledge and utilising that knowledge throughout the entire customer journey and designing the process for continuous exceptional customer experience for your customers.

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This is how we do it:

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1. INSIGHT 

We analyse your current state and help you gain actionable insights you can transform into concrete actions for better CX.  

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2. DESIGN & STRATEGY

Time for UX Development, touchpoint mapping, service design and UX design to help you create the best customer experience. 

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3. EXECUTE

Even the most successful organisations are only as good as what’s in their toolkit. We help you set up the technologies you need for the most impactful CX. 


 
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Statistics about the importance of great CX 

76%

Of consumers expect companies to understand their needs and expectations.

306%

Consumers with an emotional connection to a brand have a 306% higher lifetime value.

5X

Loyal customers are 5 times more likely to buy again and 4 times more likely to refer the brand to family and friends.

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SAKA

Explosive growth by emphasizing service experience

Setting an emphasis on excellent service experiences and marketing & sales has spurred the car dealer company SAKA to explosive growth.

Newcastle University

Improved customer service with HubSpot features

Read the full story about how we helped a £500m company give better service to the lifecycle of their customers.

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Global Partner of the Year - 3 years in a row

Out of the thousands of HubSpot agencies out there, we were officially named HubSpot Partner of the Year for the EMEA region in 2018 – a title that meant a great deal to us all after four years of hard work keeping hold of our UK HubSpot Partner of the Year crown.

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Proven Elite HubSpot Partner

Avidly is one of only a few Elite HubSpot Agencies. This means HubSpot recognise us for our understanding of the platform and our ability to implement the best solutions for our customers.

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HubSpot's Partner Directory

It's easy for us and HubSpot to say we're good at what we do, but it's important that you hear that from companies like yours too who are using our services to help them grow. You can see reviews from over 200 customers about their experiences in the HubSpot's Partner Directory.

Ready to get your strategy in place?

Do you want to wow your customers by giving them a friction-free customer experience at the same time as you promote loyalty and retain your customers?

Get in touch with us to have a chat about your company's challenges and goals with Customer Experience and how we can help you.

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