... of customers are likely to make repeat purchases with companies that offer excellent customer service.
Customer service is so important. It makes your customers feel valued and your prospects excited to be working with you. HubSpot's Service Hub is there to help you achieve just that and more besides.
93% of customers are likely to make repeat purchases with companies that offer excellent customer service.
The key to success? Understanding your customers
Whilst it may be the greatest, most powerful marketing tool ever to grace the earth, the internet has made marketing as complicated as it is rewarding, and it’s now harder than ever to earn and retain the attention and trust of your target audience.
The way to build connections with your customers and keep them engaged with your brand is by developing a marketing strategy and service pipeline that supports them at every stage of the buyer’s journey, from initial awareness through to closing the sale, and beyond.
What you can expect from our process
Here are some of the key learnings we’ll provide in getting you get set up with HubSpot’s Service Hub:
Your ticketing system and internal triggers
Empower your team to handle enquiries quickly and efficiently to keep prospects engaged and customers happy with the Service Hub’s comprehensive ticketing system and triggers set-up. We’ll show you how to set this up according to your needs to make sure you’re really getting the most out of the platform.
Freeing time with workflows
Free your team from mundane, time-consuming, manual tasks with the power of automation! We’ll show you how to build out workflows that keep the channels of communication open between you and your prospects so that your sales team can spend more time focussing on converting those that are already engaging with your brand.
Integrate all of your social media accounts into HubSpot and start tracking performance metrics across all platforms in one place. You’ll also be able to build reports for social sessions, engagements and interactions, and measure your impact to determine the type of content that resonates with your audience.
Your conversation inbox
We’ll get your conversation inbox all set-up and ready to roll, so you can easily keep track of all your internal and external communications.
Your Service dashboard
We’ll show you how to access and customise your Service Hub dashboard, so you know where to turn to see all the data you need at a glance.
Playing by the playbook
Establish your sales best practices and keep your team and sales process aligned with a comprehensive playbook, stored in one central space and accessible to all team members, at all times.
Conducting customer surveys
The best way to find out what your customers are looking for from their interactions with your brand? Ask them! Customer surveys can offer great insights into buyer behaviour, and we’ll help you get started.
Staying connected with the team
We’ll set up and integrate the email inbox for all of your team members, keeping your internal comms aligned in one central system.
Implementing Live Chat
The sales team member that works for you 24 hours a day, 7 days a week! We’ll show you how to make the most of HubSpot’s Live Chat feature, so you can continue to provide value to your customers and prospects outside of business hours.
How we helped a £500m company give better service to the lifecycle of their customers
By utilising several HubSpot features and integrations, Newcastle University was able to answer queries faster than ever before and free up its internal team to do more meaningful work for their prospects around the globe.
A new website with a focus on mobility and conversion
Techstep wanted a website that breathes inbound and a design that fulfills both the function and the feeling of a company that focuses on value for the visitor.
Global Partner of the Year - 3 years in a row
Out of the thousands of HubSpot agencies out there, we were officially named HubSpot Partner of the Year for the EMEA region in 2018 – a title that meant a great deal to us all after four years of hard work keeping hold of our UK HubSpot Partner of the Year crown.
Proven Elite HubSpot Partner
Avidly is one of only a few Elite HubSpot Agencies. This means HubSpot recognise us for our understanding of the platform and our ability to implement the best solutions for our customers.
HubSpot's Partner Directory
It's easy for us and HubSpot to say we're good at what we do, but it's important that you hear that from companies like yours too who are using our services to help them grow. You can see reviews from over 200 customers about their experiences in the HubSpot's Partner Directory.
“Over the last 2 years we have implemented the full HubSpot package with website, Marketing, Sales and Service Hub. All the way through this process Avidly has been very helpful and a great partner for us. They have contributed with strategic inputs and they have challenged us when neccessary. We have always experienced a great service level from Avidly and even when the software or the processes have challenged us the meetings with Avidly have had a very nice spirit and friendly tone which have ended up in great problem solving. We are very proud to have implemented HubSpot in our organization and will gladly continue our cooperation with Avidly."
Sanne Anthonsen, Flexo Wash