HubSpot's Annual State of Service Report 2022
Today, the requirements to be competitive in both customer service and customer experience in large are consistently growing. Customer service is without a doubt a key determinant for brand and customer loyalty, which puts a lot of pressure on customer support.
With this report and other research as a foundation, HubSpot thinks a lot of companies can improve and level up their customer support during 2022 by using interactive tools for connected teams and easy-to-use channels for customers.
In this State of Service survey conducted by HubSpot, over 1,400 people attended, representing companies ranging in size from 1 to 10 employees up to over 10,000 employees.
Here is an overview of the various chapters from the following report:
- Service Leaders Want More Time Spent Helping Instead of Searching
- Choice and Flexibility Expected to Drive Better Customer Outcomes
- Authenticity as a Driver of Customer Experience
- Looking Ahead Beyond 2022
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Note: This report was researched, written, and published by HubSpot. As a certified elite HubSpot solutions partner, HubSpot granted Avidly permission to co-brand this report.