Report

HubSpot's Annual State of Service Report 2022

Today, the requirements to be competitive in both customer service and customer experience in large are consistently growing. Customer service is without a doubt a key determinant for brand and customer loyalty, which puts a lot of pressure on customer support.

With this report and other research as a foundation, HubSpot thinks a lot of companies can improve and level up their customer support during 2022 by using interactive tools for connected teams and easy-to-use channels for customers. 

In this State of Service survey conducted by HubSpot, over 1,400 people attended, representing companies ranging in size from 1 to 10 employees up to over 10,000 employees.

Here is an overview of the various chapters from the following report: 

  • Service Leaders Want More Time Spent Helping Instead of Searching
  • Choice and Flexibility Expected to Drive Better Customer Outcomes
  • Authenticity as a Driver of Customer Experience
  • Looking Ahead Beyond 2022

Please fill in the form to access the report.  


Note: This report was researched, written, and published by HubSpot. As a certified elite HubSpot solutions partner, HubSpot granted Avidly permission to co-brand this report.

Get the report now 

Your current browser is not supported

To continue using our site please upgrade to the latest version of Chrome, Firefox or Microsoft Edge.